Most common questions

  • Resolving "Unable to launch the application" message
  • Resolving "Unable to connect" or "Operation timed out" or "Connection Reset/Refused"
  • How can I renew/extend my subscription?
  • Can I reset/delete my Qbank test history (or) start all over again?
  • When does a New purchase/Renewal begin?

Contact Us /

Hours of operation

M-F 9AM to 12PM EST (New York Time)

EMAIL US (Support 7-days a week/24 hours) (Support 7-days a week)


Any of our products can be purchased from our website with payment in full at the time of purchase. We accept credit card, debit card with American express/Discover/Master Cards or Visa cards, we also Paypal payment. We only accept US currency and do not accept checks (cheques)
Refunds Except as otherwise provided in this agreement or at the sole discretion of Qsmart MD, no refunds, cancellations, or changes to subscriptions will be allowed. Qsmart MD reserves the right to refuse a refund if the user is found to be in violation of Terms and Conditions as stated in our ‘privacy policy’.
Our marketing unit will appreciate anyone that supports our vision and help us spread the word through cash rewards and others.


For new subscribers, your subscription will begin once is activated and cannot be suspended or paused from running its course.
Every subscription ends at the stipulated date as shown before purchase. We also give a 48 hours ‘free access’ to enable you either renew or extend your subscriptions.
A renewal is an extension of course or qsmart time of access, and it will not start from the time of purchase until activated.
Subscriptions require active internet connection and can be accessed using a mobile device or computers.
This is the most up-to-date, revolutionized study tool that makes other qbanks and the main test easier to approach. It is designed to be more than just a question bank, and it truly does what it promises.

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All our qsmart questions are based on reliable up-to-date information from prominent US physicians. Our question pool is designed to help students understand concepts and apply the knowledge in exam situations and life scenarios.
No, we only formulate questions based on commonly tested NBME and Board Curricular, to improve understanding of concepts. Our questions pass through various measures to make it as a qsmart question.

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